Recognizing that an exceptional customer experience is essential for long-term success, we set out to provide tailored training solutions that enable dealerships to stand out in a competitive market. We believe that the key to differentiation lies in how customers feel throughout their journey. By focusing on the human elements of service, we equip our clients with the tools and skills necessary to create memorable interactions that foster loyalty and drive business growth.

From our inception, our passion has been to inspire and uplift teams, helping them understand the profound impact of their roles in shaping customer experiences. We pride ourselves on developing training programs that are not only informative but also engaging and practical, ensuring that participants leave with actionable insights.

At Kickstart, we are more than just trainers; we are partners in your success. Our commitment to continuous improvement means we stay attuned to industry trends and evolving customer expectations, allowing us to provide relevant and impactful training solutions that truly make a difference.

With over 20 years of experience in automotive sales, leadership, and customer experience, Lucinda brings a proven track record of driving business growth through people-focused leadership. Originally from the UK and now based in Nova Scotia, Canada, she is a Mount Saint Vincent University graduate (BBA, Management & Marketing) and a certified workplace educator through the internationally recognized Instructional Skills Workshop (ISW) program.

Lucinda has built and led high-performing teams, helping dealerships implement strategic sales and leadership initiatives that enhance customer experience, employee engagement, and market growth. She believes that a dealership’s success is driven by its people – and with the right training, tools and culture, teams can exceed expectations and deliver exceptional results.

As part-time faculty at the Automotive Business School of Canada (Georgian College, Ontario), Lucinda stays at the forefront of industry trends, equipping the next generation of automotive professionals with the skills they need to succeed.