Born and raised in the UK, Lucinda has called Nova Scotia home since 2010. She is a graduate of Mount Saint Vincent University in Halifax (BBA, Management & Marketing) and a skilled sales and leadership professional with 20+ years experience in customer service, sales, and leadership in the automotive industry.
She has a demonstrated history of building successful teams and executing strategic plans resulting in high market growth. As a people-centric leader, Lucinda places a strong focus on cultivating a thriving, positive culture among the teams she works with and firmly believes that, given the right tools and training, people will drive results and exceed expectations.
Lucinda is a certified workplace educator through the internationally recognized Instructional Skills Workshop (ISW) program .
She is passionate about supporting her local business community through volunteer work with the Halifax Chamber of Commerce and also hosts Kickstart Connections - a Halifax based podcast that features interviews with entrepreneurs both in the studio and live from conferences and events nationwide.
Lucinda is also a columnist for Canadian Auto Dealer magazine - learn more on our resources page.
The Kickstart automotive sales and leadership training programs are fully customizable to suit your current dealership processes and are taught with a high focus on elevating the customer experience in all departments - resulting in improved CSI scores and increased customer retention. See our training pages for more information.
Kickstart offers customized sales and leadership training solutions for OEM automotive dealers nationwide. Reach out today to book a free consultation!
Kickstart offers customized programs based on experience level. Our approach to automotive sales training focuses heavily on elevating the customer experience - resulting in increased CSI scores and overall customer retention. Training modules are hands on, use real world experiences, and encourage participation.
The best leaders are the ones who have walked in the shoes of their team, and a robust internal development program creates passionate and engaged employees. This program focuses on analyzing and developing your current and future automotive leaders, through in person training and virtual one-on-one coaching sessions.
Already have an automotive training program but need a facilitator? Kickstart can help! Optimize your training impact with quality facilitation focused on enhancing learning and knowledge retention. We create a dynamic and enjoyable environment for your team to hone their skills.
Kickstart Coaching & Consulting has been instrumental in assisting our team with sales forecasting, planning and budgeting. Lucinda's vast knowledge of the auto industry has helped us better understand our market and competition than ever before. She is without doubt a standout in the consulting field. We look forward to implementing her marketing strategies and recommendations this upcoming year. We fully endorse Kickstart and thank you for all of your assistance.
We hired Lucy to attend our Annual Sales Summit and speak to our Sales Team about processes and best practices. Our company is a rapidly expanding marine sales business with a large network of Sales Reps operating in different niche markets. The reps are a diverse group with many different levels of experience and expertise. Lucy did a wonderful job of engaging our team to share best practices with each other, set and develop a goals journey, as well as better prepare them for trade show selling. We are thankful for Lucy's assistance in bringing our sales network together to leverage their strengths amongst one another. We would recommend Lucy as both a sales trainer and a motivational coach.