Born and raised in the UK, Lucinda has called Nova Scotia home since 2010. She is a graduate of Mount Saint Vincent University in Halifax (BBA, Management & Marketing) and a skilled sales and leadership professional with 20+ years experience in customer service, sales, and leadership in the automotive industry. She has a demonstrated history of building successful teams and executing strategic plans resulting in high market growth. As a people-centric leader, Lucinda places a strong focus on cultivating a thriving, positive culture among the teams she works with and firmly believes that, given the right tools and training, people will drive results and exceed expectations. Lucinda is a certified workplace educator through the internationally recognized Instructional Skills Workshop (ISW) program. She is passionate about supporting her local business community through volunteer work with the Halifax Chamber of Commerce and also hosts Kickstart Connections - a Halifax based podcast that provides local business owners with a platform to market their ideas and a resource for other current and future entrepreneurs.
The Kickstart automotive training programs are fully customizable to suit your current dealership processes and are taught with a high focus on elevating the customer experience in all departments - resulting in improved CSI scores and increased customer retention. See our training pages for more information.
Kickstart offers customized training solutions for OEM automotive dealers nationwide. Reach out today to book a free consultation!
Kickstart Coaching & Consulting has been instrumental in assisting our team with sales forecasting, planning and budgeting. Lucinda's vast knowledge of the auto industry has helped us better understand our market and competition than ever before. She is without doubt a standout in the consulting field. We look forward to implementing her marketing strategies and recommendations this upcoming year. We fully endorse Kickstart and thank you for all of your assistance.
I reached out to Lucinda when I was feeling overwhelmed on how to market my business. It felt like there was so much to do and I didn't know where to start. Working with her gave me the clarity I needed to take focused action. I now feel confident that the steps I am taking are the best use of my time. Lucinda went above and beyond to give me a customized approach to marketing that met the unique needs of my business. I felt like she really cared about my success and had my back throughout the process of working together. I look forward to working together again in the future.
I joined sessions during which Lucinda walked teams through the basics of tire types and how to build trust, influence and ultimately close the deals. Her approach is welcoming, enthusiastic with her presentation, comfortable with her audience, adjusting on the fly especially by the non-verbal cues for engagement and understanding.